D-ID’s generative AI platform enables users to create videos and interactive CX experiences based on a single image of a face.
companies key figures are Sella Blondheim, COO, Eliran Kuta, CTO and Gil Perry ,CEO.
From left: Sella Blondheim (COO), Eliran Kuta (CTO), Gil Perry (CEO)
What’s your company Vision?
D-ID: We aim to make digital humans the standard solution for enterprise CX
What is the biggest problem in the insurance sector as you see it?
D-ID: One of the biggest problems, from a customer experience perspective, is the lack of personalization and automation in customer interactions. Despite the fact that insurance products are crucial to safeguarding individuals’ livelihoods and assets, many insurance companies still offer generic, one-size-fits-all products. Consumers increasingly expect personalized experiences and products tailored to their specific needs, risks, and life circumstances.
Many insurance processes are still heavily manual and paper-based, leading to slower response times and a poor customer experience. From policy issuance to claims management, the insurance industry has traditionally been slower than other sectors to adopt automation technologies.
How can technology change it?
D-ID: Enterprises can leverage digital persons to revolutionize the customer experience in the insurance sector. Digital persons can provide personalized advice and guidance based on the customer’s unique profile and needs. This can be achieved by integrating AI with customer data to understand individual preferences and risk profiles, and provide tailored insurance products.
Moreover, digital persons can automate many manual processes in the insurance industry. They can provide instant responses to customer inquiries, process claims more quickly and accurately, and even automate the underwriting process to some extent. This not only improves the customer experience but also reduces operational costs for insurance companies.
What is the company business model?
D-ID: Enterprises can leverage digital persons to revolutionize the customer experience in the insurance sector. Digital persons can provide personalized advice and guidance based on the customer’s unique profile and needs. This can be achieved by integrating AI with customer data to understand individual preferences and risk profiles, and provide tailored insurance products.
The primary business model is a subscription-based SaaS model, where clients pay a recurring fee for access to the digital person technology. This fee typically depends on the level of service required, including factors like the complexity of the digital person, the amount of interactions, and the scale of deployment.
What is the value for insurance companies?
D-ID: Enterprises can leverage digital persons to revolutionize the customer experience in the insurance sector. Digital persons can provide personalized advice and guidance based on the customer’s unique profile and needs. This can be achieved by integrating AI with customer data to understand individual preferences and risk profiles, and provide tailored insurance products.
Enhanced Customer Experience: Digital persons can provide 24/7 customer service, instantaneously responding to queries, and providing personalized advice.
Operational Efficiency: Digital persons can automate many manual processes, from policy issuance to claim processing. This not only speeds up these processes but also reduces the risk of human error.
Cost Savings: With scalable automation, insurance companies can achieve significant cost savings from reduced labor costs, fewer errors, and improved efficiency.
Data Insights: Digital persons can gather and analyze vast amounts of data from customer interactions. These insights can be used to improve products and services, predict customer behavior, and identify emerging trends.
Personalization: By integrating AI with customer data, digital persons can provide highly personalized experiences. They can recommend insurance products that best fit each customer’s needs and risk profile, leading to higher conversion rates and customer satisfaction.
Brand Differentiation: In a competitive market, having a state-of-the-art digital person can set an insurance company apart from its competitors, showcasing its commitment to innovation.
How can you benefit with the insureds?
D-ID: Policyholders benefit from instant, personalized, and simplified services, leading to a more satisfying, efficient, and stress-free insurance experience.
Are you approaching any other kind of customers?
D-ID: D-ID’s technology of creating digital persons can be applied to a broad range of sectors beyond insurance, including, healthcare, banking and finance, education, sales, hospitality and entertainment.
Will you try working with government organizations or municipalities?
D-ID: Yes, with local authorities and various government offices.
What investments were made in the company so far?
D-ID: The company raised a $25M B round in March 2022, bringing the total raised so far to $48M
What deals have you signed so far?
D-ID: Earlier this year we signed a deal with Spring Insuretec LTD, a subsidiary of Sia Digital, who are using D-ID to personalize videos for marketing campaigns of insurance companies.
Aside from insurance, we have scores of deals with companies ranging from media, tech financial services, entertainment, marketing, and L&D.
LINK TO VIDEO SHOWCASING D-ID’s CX SOLUTION https://youtu.be/i0UNE_57UiQ
