Pan-American Life Insurance Group (PALIG), a leading insurance carrier, will now offer Empathy, the comprehensive support system for loss, to provide holistic bereavement care for beneficiaries.
Through this collaboration, Empathy and PALIG will go beyond the financial payout to offer holistic support to PALIG’s U.S. individual life insurance beneficiaries, ensuring they have sustained, comprehensive support as they face daunting emotional, financial, legal, and administrative challenges of loss.
Losing a loved one can be an overwhelming experience, and bereaved families often find themselves grappling with significant financial, logistical, and emotional challenges, including closing accounts, managing the estate, and navigating legal processes. According to Empathy’s 2024 Cost of Dying Report, families face an average spend of $12,616 on expenses related to their loved one’s passing. While financial support from life insurers is important, beneficiaries need additional help with the myriad of administrative and emotional challenges they face; for example, 93% of executors suffer from mental health issues following a loss, underscoring the crucial need for comprehensive support.
By partnering with Empathy, PALIG builds upon the company’s 100-year heritage of financial strength, and further proves their commitment to a better overall experience for beneficiaries, from the moment of their claim – all the way through the weeks and months that follow.
With access to Empathy’s platform and suite of features – including personalized guidance, on-demand assistance from Empathy’s Care Managers, and other time-saving tools – PALIG beneficiaries have the guidance and support they need to get through all the challenges of loss.
