Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a strategic partnership with Surance.io, an innovative personal cyber insurance platform. The companies are collaborating to provide international multilingual tech support and enhance cybersecurity solutions to reinforce secure digital transformation in the insurance sector in the U.S. and global markets.
Surance.io will leverage Tech Mahindra’s multilingual support to communicate with their global customers in more than 20 languages, providing seamless services to foster enhanced customer experiences. The partnership aims to protect insurance customers by providing round-the-clock expert support, best-in-class call center services, advanced AI-based threat detection tools, and customized guidance to prevent cyber-attacks.
Vivek Agarwal, President – APJI (Enterprise), Corporate Development, Tech Mahindra, said, “The personal cyber insurance market is growing rapidly and remains relatively untapped, presenting a significant opportunity for this joint offering of comprehensive end-to-end products to meet evolving consumer needs. In alignment with our steadfast dedication to digital transformation and innovation within the global insurance industry, this partnership with Surance.io will fuel the new era of cyber protection standards and redefine the benchmark for tech support excellence.”
With Tech Mahindra’s digital and domain expertise and Surance.io’s cutting-edge insurance platform, the partnership creates a powerful synergy to elevate customer experiences and drive business growth in the rapidly evolving cyber insurance landscape. As a result of the collaboration, customers will benefit from protection and recovery for social accounts, devices, smartphones, networks and data. The partnership will also provide anti-phishing verification and validation tools, social account assessment and protection against account hijack, and a Wi-Fi and WAN network threat discovery and prevention plan.
Saar Bar, Co-Founder and CEO of Surance.io, said, “While cyber-attacks caused $10.3 billion in financial damage in the U.S. in 2022, consumers’ need for end-to-end solutions are largely ignored and underserved due to lack of personalized support, timely responses, and effective communication. To address this, with Tech Mahindra’s multilingual expertise, Surance.io can now partner with any insurance company in almost any language, making cyber protection accessible to all and ensuring seamless services for a diverse global clientele.”
In 2022, Tech Mahindra acquired 25% of equity shareholding in Surance.io to support the global expansion in the insurtech industry. The partnership it is in line with Tech Mahindra’s DigitALL philosophy for comprehensive business transformation as it focuses on investing in emerging technologies and solutions that enable digital transformation and meet the evolving needs of insurance customers.
