Gallagher to partner with Novidea to launch digital platform to transform service for specialty client base


Roi Agababa, CEO of Novidea

Gallagher has partnered with Novidea to implement and tailor its insurance broking platform for its specialty client base. The platform will be pioneering in the market, revolutionising client service, and covering every stage of the broking lifecycle, from enquiry and quotation to policy issuance, claims, and settlement.

Novidea’s insurance management platform provides a data-driven, cloud-based solution built on Salesforce that standardises and automates processes to improve efficiency and deliver an enhanced user experience. The platform has a self-service portal which gives clients secure access from any device to key information including renewals, policies, claims, and analytics.

Gallagher’s investment in this platform reflects the important need for alignment to digital solutions in the specialty market and will enable the firm to take full advantage of the Lloyd’s Blueprint Two digital strategy. It will allow Gallagher to integrate seamlessly into existing digital solutions in the marketplace, such as PPL and future developments that provide value to its customers.

Nick Williams-Walker, COO of Gallagher’s Specialty division said: “The specialty insurance market needs to provide better technology tools to its clients so we are very excited to partner with Novidea to implement a platform that will make a real difference. Implementing this platform demonstrates our aim to be at the forefront of digital solutions, providing clients and insurers with market leading insight and data.”

Roi Agababa, CEO of Novidea, added: “We are delighted to embark on this digital transformation journey with Gallagher. Many brokers are looking to find a way to transform their business and we are thrilled to partner with such an industry-leading organisation. By working together and using our cloud-native data-driven insurance management platform, Gallagher will be able to easily turn data into insights to enable better informed business decisions, as well as benefit from greater efficiencies, and deliver an outstanding client experience.”

 About Gallagher

Gallagher is the brand name of Arthur J. Gallagher & Co. (NYSE: AJG) — the global insurance broker, risk management services and consulting firm headquartered in Rolling Meadows, Illinois. Gallagher offers client service capabilities in more than 130 countries around the world.

In the UK, Gallagher has 7000 employees specialising in risk management, and (re)insurance solutions, for corporate, commercial and personal customers. Through a regional network of branches based in communities across the UK, and its specialty London market operations, Gallagher offers tailored insurance programmes and coverage for both UK and international clients.

It is also one of the UK’s leading employee benefit and reward, employee communication and financial planning consultancies and is dedicated to providing local service and support to businesses, backed up by national industry specialism and global reach.

About Novidea

 Novidea is a leading insurtech provider of the only born-on-the-cloud, data-driven insurance platform that enables brokers, agents, and MGAs to manage the customer insurance journey, end-to-end, and drive growth across the entire insurance distribution lifecycle.

The Novidea platform, built to leverage the power of Salesforce’s Big Technology, provides a complete ecosystem spanning every aspect of an insurance business, including a 360-degree view of the customer and all stakeholders, an integrated front-, middle-, and back-office, as well as seamless automated workflows that streamline every phase of the insurance journey.

Brokers, agencies, and MGAs have instant access to all customer and policy data, with actionable intelligence, from any device, anywhere. Novidea turns data into insight at the point of need, enabling better-informed decisions and delivering greater customer value through products and services tailored to individual needs.

Novidea is focused on accelerating product innovation with a growing global team to meet increased customer demand worldwide, including an increased focus on the UK broker market, which is crying out for digitalisation and e-trading to remain competitive and profitable.

Novidea supports more than 100 customers, including agents, brokers, MGAs, and the London Market, managing tens of millions of policies across 22 countries, worldwide.







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