Quartz Claims, an Australian third-party administrator (TPA) serving insurers, MGAs, and program partners across Australia and New Zealand, today announced a strategic partnership with Five Sigma, the AI-native claims technology company. Quartz Claims has selected Five Sigma’s Claims Management Platform and Clive™, Five Sigma’s Multi-Agent AI Claims Expert, as the core infrastructure for its claims operation.
Quartz Claims was founded to redefine what insurers and program partners should expect from a modern TPA: faster outcomes for policyholders, transparent operations, and the ability to onboard new clients and lines of business in weeks rather than quarters. Instead of layering artificial intelligence onto a legacy claims system, Quartz is building its workflows, operating model, and data foundation around AI-native infrastructure from day one.
Five Sigma’s AI Claims Management Platform embeds automation, configurable workflows, communications, reporting, and AI-powered guidance across the claims lifecycle. Together with Clive™, the platform will help Quartz manage claims from first notice of loss (FNOL) through settlement with greater speed, consistency, and operational visibility.
“We founded Quartz Claims because insurers and program partners in Australia and New Zealand deserve a TPA built for the way claims should run today, not the way they ran twenty years ago,” said Michael P’Ng, Co-Founder of Quartz Claims. “Five Sigma gives us enterprise-grade claims infrastructure from day one, with the configurability to onboard new programs and lines of business at the speed our clients need. From first notice of loss through settlement, we can deliver a faster, more transparent claims experience while maintaining the compliance, fairness, and human oversight our clients expect.”
Under the partnership, Quartz Claims will initially use Five Sigma’s platform across all their general insurance claims capabilities. Clive™ will support Quartz Claims’ team by automating routine adjuster tasks, dynamically planning next steps, and surfacing real-time recommendations. The AI Claims Adjuster operates according to the insurer-specific standard operating procedures (SOPs) Quartz configures for each program, helping the team deliver consistent, compliant claims handling at scale.
“Quartz represents the kind of claims organization AI-native infrastructure makes possible: agile, transparent, and built around better outcomes for policyholders and insurers,” said Oded Barak, Co-Founder and CEO of Five Sigma. “By starting on Five Sigma’s platform, Quartz can configure new programs, launch new lines, and scale operations much faster than a traditional TPA model. We’re proud to support Quartz as it grows across Australia, New Zealand, and the broader Asia-Pacific market.”
The partnership strengthens Five Sigma’s presence in Australia and New Zealand and reflects growing demand from third-party administrators for AI-native claims management software that can improve cycle time, reduce operational complexity, and increase visibility across the claims lifecycle.
About Quartz Claims
Quartz Claims is an Australian third-party administrator (TPA) delivering modern, AI-driven claims management for insurers, MGAs, and program partners across Australia and New Zealand. Built from the ground up on AI-native infrastructure, Quartz combines deep claims expertise with advanced technology to improve claims cycle times, reduce loss adjustment expense (LAE), and deliver a transparent, customer-first claims experience. To learn more, visit quartzclaims.com.
About Five Sigma
Five Sigma is a leading insurtech company providing AI-native claims management technology to property and casualty (P&C) insurers, MGAs, TPAs, and reinsurers. Clive™, Five Sigma’s Multi-Agent AI Claims Expert, acts as an AI claims adjuster that works across existing claims management systems or natively within Five Sigma’s proprietary SaaS Claims Management System (CMS). Clive brings intelligence and automation to every stage of the claims process by automating routine tasks, dynamically planning claim handling, and advancing claims according to insurer-specific standard operating procedures (SOPs). Five Sigma’s customers use the platform to improve productivity, reduce costs, accelerate cycle times, improve accuracy, and deliver better experiences for policyholders. For more information, visit fivesigmalabs.com.
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